It was a rainy day in New York City. I emerged from the 1 train at 79th St, for an appointment with EW.

She had spent two hours on the phone with Apple, and two hours with Verizon. She was at her wits’ end. Her mail was sometimes disappearing before her eyes from her iPad and iPhone, as if a ghost were moving her inbox messages to her trash.

And the very important thing is you have to disable your old POP account from the apple mail, Otherwise they will continue to receive email in the old POP account. Go to settings Edit mail In accounts tab uncheck Enable this account and Save. Apr 26, 2017 - An unusual circumstance: she had a verizon.net email address. Then I found it: the Mac was set to delete mail from the server, one week after.

I surveyed the scene. Two iPads, two iPhones, one Mac. An unusual circumstance: she had a verizon.net email address. Verizon decided they don’t want to host email any more, so they’ve given that dirty work to their subsidiary, AOL. Every customer with a verizon.net email address can keep it, but will be checking their mail at AOL. I figured this tricky business could confuse a computer’s mail program, since it’s an AOL in Verizon’s clothing.

The devices looked kosher. They were all set up for IMAP. Synchronized mail. As it should be. The Mac was another story.

It was set up for POP. Downloaded mail, not synchronized. But that alone didn’t explain the disappearing mail. Then I found it: the Mac was set to delete mail from the server, one week after downloading it. Culprit found. Label makers for mac computer. I’ve seen it before.

I’ll see it again The thing to do was save the downloaded mail into On My Mac, remove the account, add it back as IMAP, and copy the saved mail back into the server folders. Except it wasn’t. The Mac insisted that because the email ended in verizon.net, it had to be set up as POP, because that was all Verizon had offered. Even AOL’s own tech support page said that POP was the only option for people using Apple Mail.

But I don’t take no for an answer from computers. Apple’s done their damnedest to keep you from customizing your Mail setup, but I faked it out by putting in bad account info. Then I got to the manual setup page, and put in the AOL IMAP and SMTP server information with the verizon.net email address. The account loaded up. It matched the iPad and iPhone.

I left EW breathing easy. I went to my next client, to work on my next case. Image by courtesy Flickr Creative Commons.

Check if the following settings help: • In Outlook 2010, under File tab, click Add Account in Account Information section. • Enter your full name in Your Name field; Verizon email in Email Address field; and Verizon password in Password and Retype Password fields. • Then, click Manually configure server settings or additional server types and Next. • For Internet Email Settings, Your Name Field should be written how you want people to see your name. • Email Address Field – type your full Verizon email; select POP3 for Account Type. • Incoming mail server is incoming.verizon.net and Outgoing mail server (SMTP) is outgoing.verizon.net • User Name field is your Verizon online user name and type in your Verizon online password for the password.

• Click More Settings-> Outgoing Servers tab and click My outgoing server (SMTP) requires authentication. • Click Use same settings as my incoming mail server. • Click Advanced tab and input 995 for Incoming Server (POP3) and input 465 for Outgoing Server (SMTP). • Make sure to Leave a copy of messages on the server to access email from other computers, but Remove from server after 7 days or so to not exceed your email quota. • Click OK, Next, and Finish.

(Note: Depending on your service provider, under the advance tab, for Incoming mail (POP3) you may have to check the box that says “This server requires a secure connection (SSL)” and the Outgoing Server (SMTP) should be set to 465.Use the following type of encrypted connection: SSL (select from dropdown) and click ok). If you still have issues with the settings you may contact your service provider for help.