Oct 28, 2010 - Microsoft has implemented a product activation process for Office for the Mac that's far stricter than that used for Windows users. Apr 16, 2018 - Provides methods to stop Office for Mac 2011 from repeatedly. The Installation ID for the license does not match the installation ID of the.

Hello, I have no idea why im here to be honest. I have a paid for installation of office 2011 for Mac, installed it on my machine with no issues. Unfortunatley that machine came to an unfortunate end and is no longer in use or accessable. I tried to install office 2011 on my new machine but the activation system isnt working. Called the active by phone number, typed in the huge installation ID and got transferred to an operator - he checked the installation ID and the gave me another huge confirmation ID - it didnt work. He then transferred me to 'technical' who asked me for yet more numbers etc and then said they were going to transfer me to another department which turned out to the the premium line or something and they couldnt help and hung up on me. I called back and got another operator who asked for my original product key which i started to give but as I didnt know the 'official' phonetic alphabet - hung up on me.

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Called back again and when through the whole process again and this time the when the operator took my product key said he couldnt help and I needed to visit answers.microsoft.com for help. So this is where I am - any idea what I should be doing here and how on earth this will help me get activated?????? Very shoddy service so far in my opinion. Thanks for any help in advance, im pretty frustrated at this point as ive already wasted over an hour of my life trying to activate a paid for product!!!!! Regards Gary. Hi Gray, I understand the frustration, to do further support, I need gather some information first. Since you already contacted Phone Support, could you share you Phone Support Case ID with us?

Could you provide a screen shot of the error message you get during the activation process? Besides, there is an article you could refer to:. Meanwhile, you are very welcome to upgrade to Office 2016 to get batter experience, since Office for Mac 2011 is past it’s Mainstream support date, which means some things such as Security Updates are not provided anymore.

This is totally optional. Regards, Alex. Hi Alex, Thanks for the reply. I wasnt ever given a phone support ID, I spoke to the activation line rather than 'support', im not sure they they operate in the same way?

With regards to the error message, when I try to activate my office on the computer I just get a message saying the activation server is offline and I need to call the activation number (hence all the trouble above). This has been the same for several weeks now so I was assuming the activation server was taken offline when the product stopped being supported?

I did think that upgrading to 2016 would be my only option (im sure that might be Microsofts intended plan for making this so hard). I literally use Execl for a single and very basic spreadsheet so upgrading simply isnt worth it for me as 2011 does all I need and more. Kind regards Gary. Hi Gray, We’d like to assist you on the issue you encountered. I tried to find a solution for activation server is offline, but there is no related official source I can provide. Here is some suggestions you may try, but I cannot promise the result: 1, Change to another network: use your cellphone to open a hotspot and let your Mac connect to it, then run the activation process.

There might be chances that the network provider is blocking the server. 2, If you still cannot activate it, we’d suggest you continue contacting the activation hotline as they are the main point of contact for these kind of issues. Sorry that I cannot help. Highly appreciate your understanding. Any forum members who have related solutions are very welcome to share your ideas here.

Regards, Alex. Hi Alex, I have tried to use my cell hotspot and unfortunatley its still the same result.

As per my initial post, I have already called the activation hotline who were perticually unhelpfull and actually directed me to this site to get further assistance. Is there an official microsoft complaints procedure? I have paid for this software and Ive now been unable to use it for weeks. I have gone through the official route to get it activated and it seems Microsoft are just washing their hands of my problems (in my opinion so im FORCED to upgrade to a newer product that I do not need or want). Thanks for all the assistance you are offering, its appreciated and far mor than I have got from the official chanels!!! Regards Gary.